Privacy Policy

Kalpadrum Super Bazar ("we", "us", or "our") operates retail supermarket branches at Vasai East (Sativali) and Nalasopara East (Galanagar), Palghar, Maharashtra, and this website. Kalpadrum Super Bazar respects your privacy. This Privacy Policy outlines what information we collect, how we use and protect it, and your choices regarding your personal data. By accessing our website or using our services, you agree to the collection and use of your data in accordance with this policy.

1. What Information Is or May Be Collected From You?

As part of using our website, registering an account, or placing orders with us, we may collect the following personally identifiable information about you, including but not limited to:

• First name and last name
• Primary and alternative email addresses
• Mobile phone number and contact details
• Postal code and delivery address details
• Demographic profile (such as your age, gender, occupation, address, and shopping preferences)
• Loyalty program details (if applicable)
• Information about the website pages you visit/access, links you click on, number of times you access pages, and other such browsing information (see our Cookie Policy)

2. How Do We Collect the Information?

We collect personally identifiable information from you through voluntary processes, such as:

• Registration on our website or app
• Feedback forms, complaints, or enquiries submitted to us
• Online surveys, quizzes, or promotional contests
• Order placement details provided online, in-store, or via WhatsApp

Our website and third-party vendors (including Google) use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) to inform, optimize, and serve ads based on your past visits to our site.

3. How Is the Information Used?

We use your personal information for purposes including:

• Providing personalized features, services, and product recommendations to you on our website
• Communicating with you regarding order confirmations, updates, billing, and promotions
• Preserving order and transaction history as governed by applicable laws and regulations
• Directing our internal efforts for product, service, and website improvements
• Notifying you if you win any store contest or promotion
• Serving marketing, promotional, and display advertisements to you through display networks (such as the Google Display Network) on third-party websites

We may share aggregated, anonymous consumer information (excluding any data that identifies you specifically) with our business partners for market research, statistical analysis, and improving our merchandise offerings.

4. With Whom Will Your Information Be Shared?

• Financial Information: We do not store or use your financial information (e.g., credit/debit card numbers) for any purpose other than to complete transactions with you.
• Sharing Restrictions: We do not rent, sell, or share your personal information. We will not disclose your personally identifiable information to third parties except when we have your permission or when it is necessary to provide the services you requested.
• Business Partners: We may share necessary details (such as delivery address and name) with third-party delivery partners and payment processors to complete your transactions.
• Legal & Fraud Prevention: We may disclose information when required by subpoenas, court orders, or requests/orders from law enforcement or legal authorities. We may also share information to investigate, prevent, or take action against unlawful activities, suspected fraud, potential threats to personal safety, or violations of our terms of use.

5. Security & Information Protection

To protect against the loss, misuse, and alteration of the information under our control, we have implemented appropriate physical, electronic, and managerial procedures. For example, our servers are accessible only to authorized personnel, and your information is shared on a strict need-to-know basis. While we endeavor to safeguard your personal data, no internet transmission can be guaranteed to be 100% secure. By using this website, you agree that Kalpadrum Super Bazar will have no liability for data disclosures resulting from internet transmission errors, third-party security failures, or unauthorized acts of third parties.

Order ID Security: All customers who place orders on our site are provided with a unique order/transaction identifier. You are responsible for keeping this identifier confidential. We will not be held responsible for data compromises resulting from you sharing or losing control of your unique ID.

6. Correcting Inaccuracies & Opt-Out Options

You may correct or update your registration details online at any time by logging into your account. If you lose access details, you can email us at customercare@kalpadrum.com.

If you wish to opt out of promotional communications or newsletters, you may do so by contacting our customer support. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can use the Google Ads Preferences Manager.

7. Policy Updates

We reserve the right to change or update this Privacy Policy at any time. Any updates will be posted on this page and will take effect immediately upon publication.